CALL CENTER SERVICES/HELP DESK

Clark Resources operates a Year-Round, 24-Hour a Day Call Center/Help Desk. The Call Center/Help Desk performs the following functions:

  • Member/Provider Services to include eligibility and benefit determinations
  • Provider selection and locations
  • Scheduling of appointments
  • Multiple Systems (Data) Entry (with HIPAA Standards Met)
  • Information dissemination
  • Other outreach services (Welcome Calls/Health Risk Assessments/etc.)
  • Create Tracking/Reporting Data (Analyzes Data and Produces Reports, as required)




Helen Solivane“With over 20 years’ experience in the call center business, best practices is our goal to be the leader in the industry of call centers/ help desks.” - Helen Solivane