Our mission is to be innovative in our approaches, to provide cost-effective solutions to our clients, and to be an invaluable resource to providing the best solutions with the best professional practices in consulting services.
Clark Resources is a multi-state certified and verified MBE small diverse business.
Clark Resources Believes In
Integrity
Clark Resources Mission: To be innovative in our approaches, to provide cost-effective solutions to our clients, and to be an invaluable resource to providing the best professional practices in consulting services.
Excellence
Clark Resources Believes In building strong, mutually beneficial relationships with our team, communities and clients. We are committed to sharing our successes with the people who help make it possible. We believe in communicating with our clients, understanding their needs, and thinking, enabling and supporting them in delivering the best solution.
Commitment
Clark Resources Values : It’s people that enable others to realize their full potential. We value integrity and honesty. We value passion for our client’s organization and team. We are willing to assist on big or small challenges and see them through. We value accountability for commitments, results and quality to our clients.
A Minority Owned Business Enterprise (MBE) is an American term which is defined as a business which is at least 51% owned, operate and controlled on a daily basis by one or more American citizen of an ethnic minority status. In this case Clark Resources is a 100% Minority Owned Business Enterprise.
MBE's can be self-identified but are typically certified by a city, state or federal agency. Being a minority owned business (often referred to as a minority business enterprise, MBE, disadvantaged business enterprise, DBE, small disadvantaged business, SDB) does present some advantages in competing for contracts from government agencies or large corporations. Usually these advantages come in the form of goals established for minority owned business participation, either as a prime contractor or subcontractor. Many corporations, as well as, federal and state governments, have set goals to procure some portion of their goods and services from minority- and women-owned businesses.
Our Team
Todd Gilcrist
President/CEO
Todd is the President/CEO of Clark Resources. He is a career leader and Management professional that has served at the highest governmental levels in both the Federal and City Governments.
Todd was previously the Deputy Chief of Staff for the City of Harrisburg where he effectively reviewed, oversaw, and directed City agencies (Public Safety, Public Works, Housing, Parks & Recreation, and Administration) under the jurisdiction of the Mayor. Todd also rose to the top enlisted ranks in his highly decorated United States Air Force career, before retiring after serving 20 years. Todd’s distinctive service to his country and the City of Harrisburg has garnered him awards and accolades from the President of the United States to the Mayor, City of Harrisburg.
While serving in the Air Force, Todd graduated with distinction from the Senior Non-Commissioned Officer’s Academy, Non-Commissioned Officer’s Academy, First Sergeant’s Academy, and received two degrees in Human Resource Management and Information Management.
Christa is the Diversity Manager at Clark Resources. She joined the Clark Resources team in 2005, and thanks to her knowledge of diversity compliance and project management she was promoted to her current position in 2008. Christa brings superior knowledge of Business operations and client development. She has worked on numerous multi-million dollar projects as the Non-Discrimination Officer/Coordinator. Christa has an extensive background in customer service and is known for her exceptional attention-to-detail. Christa is a graduate of Central Dauphin High school.
Kira is the Chief Financial Officer at Clark Resources. She has been with Clark Resources since its inception in 2002 overseeing all of the company’s finances. She is responsible for everything from the budget to cash management. Kira was previously employed with Reynolds’ Construction, where she worked as an Administrative Assistant. While she was there, she gained tremendous knowledge in Business Management and Financials. Kira is a graduate of Central Penn College with an Associate’s degree in Business Administration; she also served as the secretary of the Millersburg Fire Company.
Pamela is the Marketing Coordinator at Clark Resources, and as a 2010 graduate of Hofstra University with a Bachelor’s Degree in Marketing and International Business, she is highly certified in what she does. Pamela has held multiple internships in the importing, marketing, and promotional industry. She even has an extensive background in the logistical management and staffing of promotional and outreach events in both Pennsylvania and New York. She also has a vast knowledge of the outreach capabilities of social media (not to mention, she is fluent in Cantonese). At Clark Resources, Pamela currently manages the outreach projects for a major healthcare client.
Kalief is a 2007 Graduate of Harrisburg High School. On-boarding Clark Resources in 2012, his previous background in customer service helped him to excel in his initial position as a Call Center Representative. Kalief has been promoted several times: first to Night Call Center Supervisor, then to Call Center Supervisor. Kalief’s main responsibility is to ensure that our Call Center Representatives exceed their objectives, all while maintaining nothing short of phenomenal customer service.
Steve Morrison is a 1995 graduate of Harrisburg High School. After spending 4 years in the US Navy, he has worked in the insurance industry for over 12 years. Steve has held positions such as a Workers Compensation Adjuster and Commercial Claims Medical Adjuster, Customer Service Representative, Claim Processor and Provider Contract Consultant; all of them in the insurance industry.
Steve Morrison started at Clark Resources in 2010 as a Customer Service Representative. He was then promoted to a Night Trainer, then Weekend Supervisor, and now works full time as a Call Center Manager.
Clark Resources currently provides major companies professional inbound and outbound telephone services.
Clark Resources operates a fully functional, 24-hour a day Call Center/ Customer Support Center. The call center/Customer support center performs the following functions:
Servicing a toll-free 800 number during after hours, weekends, and holidays
Scheduling of appointments
Arranging transportation needs
Surveying
Member/Provider services for major health care agencies
Generating appointments/leads for sales teams
Outreach to businesses' and/or household's to update information
Ability to train and implement scopes of work
Tracking and reporting of mandatory information required by clients
Data entry into multiple systems, meeting HIPPA standards
Our professional staff, quality training procedures, ability to expand and up to date technology allows Clark Resources to meet all of your call center/customer support needs.
Diversity & Business Development
Clark Resources believes in success through diversity. Exceptional performance is driven by exceptional people and we reach goals by having all people and ideas working together in joint motion.
Clark Resources can provide:
We deliver solid results.
Implement and manage the M/W/DBE Supplier Diversity/Inclusion Plan
M/W/DBE database infrastructure development
M/W/DBE data collection, statistical analysis and monthly reporting
M/W/DBE program eligibility analysis (M/W/DBE certification/verification and assistance.)
We deliver solid results.
Prime contractor and subcontractor dispute/complaint resolution
M/W/DBE outreach and communication
Providing contractor technical assistance
Develop and maintain certified M/W/DBE database
Conduct M/W/DBE capacity analysis as needed.
Provide on-going M/W/DBE technical assistance to construction managers
Validate M/W/DBE payments (actual vs. commitment)
Participate in pre-bid, bid-openings, contruction conferences and other related meeting and activities
Clark Resources helps build & manage partner relationships
Today's business development process is increasingly complex and competitive. Marketing and business development professionals continually take on increasing workloads and broader responsibilities. Clark Resources helps build and manage partner relationships
Clark Resources offers clients the following business development services:
Solutions that comprehensively support unique marketing, business development and client service’s needs.
Superior development process that is completed timely and thoroughly. We make sure we are as responsive as possible to our clients’ needs throughout the course of the development process.
The identification and development of potential business partners.
Ability to recognize problems and find solutions to meet client business development goals from construction management to real estate.
Help to identify and foster long-term value to grow your organization.
Help to identify, target and conduct outreach to customers in specific and/or untapped markets.
Indiana
Pennsylvania
Kentucky
Maryland
Illinois
Missouri
NMSDC
Virginia
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